F.A.Q.
TRACKING YOUR ORDER
When your order is ready, we will send you an email with all the shipping information and a link to track it through the delivery company. If this link doesn't work, don't worry. The delivery company takes a few hours to input the tracking information into their systems, so it may take up to 24 hours (up to 48 hours for shipments outside Spain) to be updated.
If your order goes through customs, we are not responsible for any additional costs this may entail or any increase in the indicated delivery time.
TIME AND SHIPPING COSTS
Shipping costs are €3.90 to the Peninsula, €5.90 to the Balearic Islands, and €5.90 for shipments outside of Spain, unless special discounts are applied.
The shipping time for your order is from 2 to 7 working days. Once it leaves our warehouse, it will be delivered within 24 hours. This is only applicable to shipments in Spain. For shipments outside Spain, the time will depend on the destination country, as it may go through customs and tariffs that generate some extra time for delivery.
APPLICABLE TAXES
The price of the marketed products is indicated next to the descriptive sheet of each one of them and includes the Value Added Tax (VAT). If any other tax were applicable, this would be indicated.
DEFECTIVE PRODUCTS
If you receive a defective or wrong product, send us images where the defect is clearly shown so that we can verify it through this form and give you a solution.
WRONG ORDER
If you receive your order incorrectly, send us an image through this form where you can see everything you have received with their respective references in the package and we will give you a solution once the content has been verified.
EXCHANGES FOR ORDERS SHIPPED TO SPAIN (EXCEPT CANARY ISLANDS)
If you wish to exchange one or more items from your order, we need you to inform us through this form. You have a period of 30 days from the date of receipt to request the exchange. Shipping costs are shared; we cover the cost of sending the replacement, and you cover the return shipping. Once we receive your request via the form, we will send you a link to pay for the return shipping, which costs €3.90. We will send you the new sizes you indicate and collect the old ones, which can be picked up at the same delivery address or another one you provide.
Please note that we can change the size of your items or exchange them for another model, as long as the price is not higher than the price of the item you have since we cannot charge extra for it. If the exchange is for a lower-priced item, we will issue a refund of the difference.
EXCHANGES FOR ORDERS SHIPPED OUTSIDE OF SPAIN
If you wish to exchange one or more items from your order, we need you to inform us through this form. You have a period of 30 days from the date of receipt to request the exchange. We will cover the cost of the new shipment with the requested exchange, and the customer will cover the return shipping with the sizes to be exchanged. For this, you can use the transport company that is most convenient for you. Once you proceed with the shipping, you must send us a copy of the proof of shipment so that we can track its arrival at our warehouse and ensure everything is correct.
Please note that we can change the size of your items or exchange them for another model, as long as the price is not higher than the price of the item you have since we cannot charge extra for it. If the exchange is for a lower-priced item, we will issue a refund of the difference.
If you're sending a shipment valued over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item. Shipping costs are non-refundable.
RETURNS FOR ORDERS SHIPPED TO SPAIN (EXCEPT CANARY ISLANDS)
You must access this form to process the return. You have 30 days from the date of receipt to request the return of your order. The item must be unused and in the same condition that you received it. We will arrange the collection of the package to be returned at your home or at the address you provide, properly prepared for return. The return shipping costs (€3.90) will be deducted from the amount to be refunded.
To prepare your package, it's enough to wrap it in a courier bag or a well-sealed, sturdy bag. The courier will place the label on the package. Once we receive it and check that it's in good condition, we will proceed to refund the price of the items, deducting the return shipping cost. This refund will be issued in the same form that you used for payment.
There are some situations where only partial refunds can be guaranteed:
- Any item not in its original condition, damaged or missing parts for reasons not due to us.
- Any item for which the return is requested past 30 days from the receipt.
If you've followed all these steps and still have not received your refund, please contact us through our form.
RETURNS FOR ORDERS SHIPPED OUTSIDE OF SPAIN
You have 30 days from the date of receipt of your order to request its return. The item must be unused and in the same condition that you received it. You must access this form to process the return, indicating to us the items you need to return. To manage the return, you must send the package to our warehouse and send us a copy of the proof of shipment to locate the package upon arrival so we can process the return. You can use the transport company that's most convenient for you. The refund will be issued in the same form you used for payment.
If you're sending a shipment valued over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item. Shipping costs are non-refundable.
There are some situations where only partial refunds can be guaranteed:
- Any item not in its original condition, damaged or missing parts for reasons not due to us.
- Any item for which the return is requested past 30 days from the receipt.
If you've followed all these steps and still have not received your refund, please contact us through our form.
SIZES AND MEASURES
On the product page you can find the available sizes in the "Size" selector. Under the purchase button, by clicking on "Sizes" you can see the exact dimensions of each size. We show you a capture at the end. Only the available sizes shown in the selector are available.
Unfortunately there is no standardization in the dimensions of the sizes. This is why we cannot provide you with an exact match.
Step 1: Measure yourself. Outline: Measure around the widest part, just below the sleeves, with the tape measure horizontal. Height: Measure a t-shirt from the side edge of the neckline to the bottom edge of the garment, with the tape vertical.
Step 2: Find your size We recommend that you measure the garment that you like the most in your wardrobe, and choose the size that is closest to these measurements. Use this table to choose your size. If you are in doubt between two sizes, order the smaller one so that it fits more closely, or the larger one so that it fits more loosely.
REGULAR UNISEX T-SHIRT SIZES
| Size | A | B | C |
| S | 49 cm | 69 cm | 20.5 cm |
| M | 52 cm | 72 cm | 21.5 cm |
| L | 55 cm | 74 cm | 22.5 cm |
| XL | 58 cm | 76 cm | 22.5 cm |
| XXL | 61 cm | 78 cm | 23.5 cm |
OVERSIZED UNISEX T-SHIRT SIZES
| Size | A | B | C |
| S | 54.5 cm | 67.5 cm | 22 cm |
| M | 57.5 cm | 71 cm | 23 cm |
| L | 60.5 cm | 73 cm | 24 cm |
| XL | 63.5 cm | 75 cm | 24 cm |
| XXL | 66.5 cm | 77 cm | 25 cm |
HOODIES SIZES
|
Size |
A | B | C |
|
S |
51.5 cm |
66 cm |
64 cm |
|
M |
54 cm | 70 cm | 65.5 cm |
|
L |
57 cm | 72 cm | 67 cm |
|
XL |
60 cm | 74 cm | 68.5 cm |
|
XXL |
63 cm | 76 cm | 70 cm |
PAYMENT METHODS
The only payment methods accepted are PayPal and credit or debit card. We do not accept other payment methods such as cash on delivery or transfer. If you have any problem when completing the payment, you can try accessing with other devices (PC, mobile, tablet, ...) or with other browsers (Safari, Chrome, Mozilla, ...).
If you pay by card, make sure that you agree to make purchases online and if it is a wallet card that you have at least €1 more than the amount of the order. If you still get an error, send us a screenshot so that we can see exactly the error that appears and we can solve it.
CONTACT WITH US
To ask us any questions you can write to us through our form.
I WANT TO SELL CLOTHES IN MY SHOP
If you are interested in being an authorized seller please write us at info@bm-collective.com
SWEEPSTAKES AND PROMOTIONS
The commercial raffles and prizes distributed through our social networks are free of commercial value and therefore of guarantee; If a defect is detected in its receipt, notify info@bm-collective.com as soon as possible. Changes and returns are not accepted.
ABOUT THE MANUFACTURING OF OUR PRODUCTS
In order to make each of our t-shirts, the textile, handling, design and printing are necessary. In each and every one of the parties we make sure that all the people involved have a decent salary and conditions.
The manipulation, the design and the printing are carried out in Spain, where we personally verify this fact. Regarding the textile, it is currently made in Bangladesh. In this sense, we are aware that decent salary and working conditions are not always offered.
For this reason, we only work with suppliers that assure us and certify that they offer decent salary and working conditions, specifically:
- Freedom of employment choice
- Freedom of association and organization among workers.
- Freedom of collective bargaining.
- Absence of discrimination, especially gender and race.
- Absence of child labor.
- Decent salary conditions.
- Decent and responsible working day.
- Safe and healthy working conditions.
- Right to an employment contract.
- Anti-corruption.
- Protection of the environment and environment throughout the production chain.
- Safe products for health and the environment (they do not contain substances that are harmful to health or the environment).
The independent third-party certifications/bodies that establish these principles and ensure their compliance, certifying such fact are:
- Focused on the human rights of the production and logistics chain. Fair Wear Foundation. You can have more information on their website: https://www.fairwear.org/labour-standards/.
- Amfori BSCI. You can access more information on its website: https://www.amfori.org/content/amfori-bsci-code-conduct-.
- United Nations Global Compact. More information on their website: https://www.unglobalcompact.org/what-is-gc/mission/principles
- Focused on safety for people and the environment of the final product. OEKO-TEX STANDARD 100. All information on its website: https://www.oeko-tex.com/es/business/certifications_and_services/ots_100/ots_100_start.xhtml Ecocert Green Life. All information on the web: http://www.ecocert.com/es/ecocert-greenlife-y-