Refund & Exchanges
Our policy is 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Fill THIS FORM and we will send you all the info about your refund or exchange.
There are several types of goods that are exempt from being returned.
* Gift cards
* Downloadable software products
* Some health and personal care products
Please do not send your return purchase to the manufacturer. To complete your return, we require a receipt or proof of purchase.
There are some situations where only partial refunds can be guaranteed: (if applicable).
* Any item that is not in its original condition, is damaged or missing parts for reasons beyond our control.
* Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (where applicable)
If you have not yet received your refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at firstname.lastname@example.org
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift was shipped to the buyer for delivery to you at a later date, we will send a refund to the buyer and he will know about your return.
To return your product, you must send it to: Calle Pino Silvestre 11, 41016, Sevilla (Spain).
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product with a value greater than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.